Refund Policy

Returns & Refunds hopes you are happy with your purchase, however, if you wish to return your order you can do so with our satisfaction guarantee.

Please be aware that this policy is for online transactions only. For in store returns please contact the branch you have purchased your goods from.

Unwanted goods will offer a full refund or exchange within 14 days – no questions asked!

Unfortunately, due to our strict health and hygiene regulations, we cannot refund or exchange unwanted items if the products have been used or any of the original packaging is missing or broken.

Faulty or incorrect goods offers a 30 day replacement or refund policy on all faulty products.

Please notify us about faulty or incorrect goods as soon as possible so we can rectify the problem quickly for you.


You have the right to cancel your order within 7 days for a full refund.

Lingerie and sexy clothing

If your lingerie or sexy clothing doesn’t fit or isn’t exactly what you are looking for then don’t worry. We are happy to refund or exchange items. For hygiene reasons we cannot offer refunds or exchange items that have been taken out of the packaging.

Please ensure all labels are still attached. Unfortunately, we cannot accept items back if they have been removed from their packaging unless they are faulty.

We are really sorry to say that this policy does not apply to Latex clothing due to hygiene. If items have been taken out of the sealed packaging, we will not be able to accept them back. If you are unsure of your size, we would recommend going for a larger size.

Returning DVDS

We are sorry but as stated in the EC Distant Selling Regulations, we cannot accept returns of DVDs if the seal has been opened.


The European Consumer Protection (Distance Selling) Regulations 2000 require us to say that your money will be returned within 30 days of cancellation. At we aim to refund you within 7 days.

Unfortunately, a refund cannot be issued until receives the goods in question.

How to return an item

Unfortunately Freepost is not available for returns from outside Ireland, in these cases please return to:

RMSQT, Kandoy House, 2 Fairview Strand, Dublin 3